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Services
CJI's services are centered around optimizing customer journeys at different touchpoints across digital and physical landscapes. As customers discover, interact with, and maintain relationships with your brand, we are able to pinpoint room for optimization based on your businesses goals and stage of growth. This naturally looks different for each client, but namely falls into three buckets:
ACQUISITION
The first touchpoint of any customer journey. How do you rise above the noise?
We will work to pinpoint WHO you are and HOW you are perceived in your capture market, before working to scale the quantity of quality consumers coming through your doors.
KEY KPIs:
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Customer Acquisition Cost
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Customer Lifetime Value
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Conversion Rate
- Click Through Rate
- Churn Rate
RETENTION
Create lasting lines of dialogue and identify key consumer segments.
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To whom? How often? With what? Maintaining the right messaging to the right people within your community leads to robust relationships and reduced drop off rates.
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KEY KPIs:
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Customer Retention Rate
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Monthly Recurring Revenue
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Customer Lifetime Value
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Average Order Value
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Product Stickiness
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Expansion MRR
REACTIVATION
Enticing consumers to re-discover you without the lure of a discount.
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Balance acquisition efforts by reactivating customers in your community. We will work to create 'high value to them, low cost to you' initiatives that reignite customer interest without losing brand value.
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KEY KPIs:
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Repeat Purchase Rate
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Net Promoter Scores
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Revenue Churn Rate
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Customer Retention Rate by Segment
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Monthly Recurring Revenue
Opening Hours
Mon - Fri
8:00 am – 6:00 pm